Returns Policy

At Bella Cove, we want your shopping experience to be enjoyable and our aim is for you to love your lingerie purchase. We understand that you may receive your order and discover that it is not the right fit or not exactly what you were after. You can get a full refund upon returning your order within 14 days. If you are not happy with your purchase please contact us via phone 02) 9418 6776 or visit us in-store. As soon as we receive your return we will issue you a full refund or exchange and notify you via email. 

Returns Conditions

  • Items must be unworn, unwashed, and in original condition
  • All labels must be intact as originally received
  • Items must be returned within 14 days from the date of dispatch

  • Briefs, and shapewear purchased online can be returned, but must have tags intact and be tried on over your own briefs for hygiene reasons

  • Delivery costs are non-refundable. You must cover the cost of any items sent back to us, however there are no additional postage charges for exchanges that we ship to you
  • Refunds will only be made by the original payment method and may take up to five working days
  • Bella Cove cannot be held responsible for items that have not reached us. We suggest you use Registered Post to send any items back to us to ensure tracking and delivery. 

FREE Exchange Service

Bella Cove will send your requested exchanges free of charge. Please note that you must bear the cost of returns back to us.

Return Address

Bella Cove Lingerie
Shop 6, 105-109 Longueville Rd
Lane Cove NSW 2066, Australia